Agreement to Terms

Welcome to playhill.it.com. These Terms of Service (“Terms”) govern your use of our website, platform and digital gaming services. By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy, which explains how we collect, use and protect your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you do not agree to these Terms, please do not use our services. These Terms constitute a legally binding agreement between you and playhill.it.com, a company registered in England and Wales (Company No. [insert]).

Service Description

playhill.it.com is a digital gaming marketplace that provides:

• Digital game downloads and activation keys
• PC gaming software and related content
• Customer support and technical assistance
• Gaming community features and reviews
• Account management and purchase history

All games and software are provided digitally through our platform or authorised third-party distribution services.

Account Registration and Security

Account Creation

To use our services, you must create an account and provide accurate information. You agree to:

• Provide truthful and complete registration information
• Maintain the security of your account credentials
• Be at least 13 years old (or the age of majority in your jurisdiction)
• Notify us immediately of any unauthorised account access

Account Responsibilities

Purchases and Payments

Digital Products

All purchases are for digital products delivered electronically. You understand that:

• Games are licensed, not sold – you receive a licence to use the software
• Delivery is typically instant via email or account dashboard
• System requirements must be met for proper game functionality
• Some games may require third-party platforms (Steam, Epic, etc.)

Pricing and Payment

• All prices are in British Pounds (GBP) and include VAT where applicable
• Prices may change without notice, but will not affect completed orders
• Payment is processed securely through certified payment providers
• We accept major credit cards, PayPal and other approved payment methods

Order Completion

Orders are considered complete when:

• Payment has been successfully processed
• Digital keys or download links have been delivered
• You have received order confirmation via email

Consumer Rights and Refunds

UK Consumer Rights

Under UK consumer protection law, you have certain rights when purchasing digital content:

• Right to receive content that matches its description
• Right to digital content of satisfactory quality
• Right to digital content fit for purpose
• Right to refund or replacement if digital content is faulty

Refund Policy

To request a refund, contact our support team within 14 days of purchase with your order details and reason for the refund request.

Acceptable Use Policy

Permitted Use

You may use our services for personal, non-commercial gaming purposes in accordance with these Terms and applicable laws.

Prohibited Activities

Intellectual Property

Our Content

The playhill.it.com website, logo, design, and content are protected by intellectual property laws. You may not:

• Copy, modify, or distribute our website content
• Use our trademarks or branding without permission
• Reverse engineer or attempt to extract our source code
• Create derivative works based on our platform

Game Content

Games purchased through our platform are owned by their respective developers and publishers. Your licence to use these games is subject to the terms set by the copyright holders.

User-Generated Content

When you submit reviews, comments, or other content to our platform, you grant us a non-exclusive licence to use, display, and distribute that content for operational purposes.

Service Availability and Limitations

Service Availability

We strive to maintain 99.9% uptime, but our services may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Technical difficulties or server issues
• Force majeure events beyond our control
• Security incidents requiring immediate action

Geographic Restrictions

Some games may have regional restrictions or may not be available in all countries due to licensing agreements or local regulations.

Age Restrictions

Certain games have age ratings and restrictions. We comply with UK age verification requirements and may request proof of age for mature content.

Limitation of Liability

To the maximum extent permitted by UK law:

• We provide our services “as is” without warranties beyond those required by law
• We are not liable for indirect, consequential, or incidental damages
• Our total liability is limited to the amount you paid for the specific service
• We are not responsible for third-party game performance or content
• Nothing in these Terms excludes liability for death, personal injury, or fraud

Account Termination

Termination by You

You may close your account at any time by contacting our support team. Upon account closure:

• Your access to purchased games may be limited to previously activated keys
• Account data will be handled according to our Privacy Policy
• Outstanding orders will be processed or refunded as appropriate

Termination by Us

We may suspend or terminate your account if you:

• Violate these Terms of Service
• Engage in fraudulent or abusive behaviour
• Fail to pay for services or dispute legitimate charges
• Pose a security risk to our platform or other users

Dispute Resolution

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Alternative Dispute Resolution

Before pursuing legal action, we encourage you to:

• Contact our customer support team to resolve issues
• Use the Online Dispute Resolution platform for EU consumers
• Consider mediation through approved ADR providers

Consumer Rights

If you are a consumer, nothing in these Terms affects your statutory rights under UK consumer protection law.

Data Protection & Privacy

We process your personal data in accordance with the UK GDPR and the Data Protection Act 2018. The data controller is playhill.it.com (Company No. [insert]). We collect and process personal data for the following purposes:

• Account creation and management (lawful basis: contract)
• Payment processing and fraud prevention (lawful basis: legal obligation)
• Customer support and communications (lawful basis: legitimate interests)
• Marketing and promotional offers, where you have given consent (lawful basis: consent)

We share your data with authorised processors, including payment providers, analytics services, and marketing platforms. Where we transfer data outside the UK, we ensure appropriate safeguards such as Standard Contractual Clauses. We retain your personal data only as long as necessary, typically up to 7 years for financial records, and thereafter securely delete or anonymise it.

You have the following rights under UK GDPR, which you can exercise by contacting [email protected]:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

If you have a complaint about our data practices, you may lodge a complaint with the Information Commissioner’s Office at ico.org.uk.

For full details, see our Privacy Policy.

Changes to Terms

We may update these Terms from time to time. When we make material changes, we will:

• Post the updated Terms on our website
• Send email notifications to registered users
• Provide at least 30 days’ notice for significant changes
• Highlight key changes in the notification

Continued use of our services after the effective date constitutes acceptance of the updated Terms.

Last Updated: June 17, 2025

Contact Information

If you have questions about these Terms of Service or need support, please contact us:

Business Hours: Monday - Friday: 9:00 AM - 6:00 PM GMT
Saturday: 10:00 AM - 4:00 PM GMT
Sunday: Closed